Return & Refund Policy

Your Right Of Refund

I am confident that you will be happy with your jewellery. However, if for any reason, you are not completely happy with your order I offer full price refund.

Process

If you wish to return your jewellery, please:

• Contact me by using Contact Form within 14 days of receiving your jewellery, confirming that you wish to return it and obtain a refund. You must include your order number and the reason you wish to return the jewellery.
• You must return the jewellery in its branded jewellery box to me. You can re-use the original postal packaging but you are not obliged to. The jewellery must be well-packaged when returning it to me.
• Once I receive the returned jewellery, and provided the above is complied with, I will issue you with a refund.

Gifts

If you have received your jewellery as a gift from someone else, please note that the 14 day period for eligible returns starts when the jewellery was received by the person to whom I originally sent the jewellery (not from when you received it as a gift).

Faulty, Damaged Or Defective Items

Please inspect your jewellery upon receipt and contact me as soon as possible in the unlikely event that it is faulty, damaged or defective so that I can evaluate the issue and make it right. I may ask you to provide photographic proof of the damage or defect.

You will be asked to return the item to me for inspection. You must return the jewellery and the branded jewellery box to me. You can re-use the original postal packaging but you are not obliged to. The jewellery must be well-packaged when returning it to me.

Upon my inspection, if I agree that the item is faulty, damaged or defective due to an inherent issue with the jewellery (as opposed, for example, reasonable care of the goods has not been taken) I will offer you a 100% price refund, a repair or a replacement. If I disagree that the item is faulty, damaged or defective I will notify you accordingly.

If you have any questions regarding this Return and Refund Policy, please get in touch with me using Contact Form.